Ellie Codes

Humility > Arrogance

Being a consultant means that sometimes, unfortunately, you have to do some ass-kissing. When a product manager at a major corporation tells you that theyre having a hard time using a feature you built and claims that its buggy, you should ask them if they have time for you to demonstrate the feature and ask them how it can be improved. Opening up this line of communication strengthens your relationship with the client and shows them that you are easy to work with. Your first response should never be, Its not buggy. I have never used the phrase its not a bug, its a feature seriously with a client; I use it very jokingly with colleagues.

A consultants job is to provide a service to their clients and listen to their needs. You sometimes have to put aside arrogance if you want to keep getting work. The easier you are to work with, the happier your client and colleagues will be.

I'm not saying that the customer is always right, but that youre not correct all of the time either.

Ellie Strejlau

Ellie is a programmer, wife and mother from New York. She currently works as a Senior Developer at Phase2 Technology and has a bachelors and a masters degree in Information Systems.